Shipping policy

Shipping Policy

Brand: Welgee

Thank you for shopping with Welgee. Please review our shipping policy below to understand how orders are processed and delivered.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Processing time does not include shipping time.
Orders are not processed or shipped on weekends or public holidays.

2. Shipping Destinations

Welgee ships to select international destinations.
Shipping availability may vary depending on the destination country or region.

3. Shipping Methods & Delivery Time

Shipping times are estimates and may vary based on destination, carrier, and customs clearance.

Estimated delivery time:

Standard Shipping: 7–15 business days
Remote or special regions: May take longer

Delivery times are not guaranteed.

4. Shipping Fees

Shipping fees are calculated at checkout unless otherwise stated.
Shipping fees are non-refundable, except where required by law.

5. Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer.
Welgee is not responsible for delays caused by customs clearance.

6. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information (if available).
Tracking updates may take 24–72 hours to become active.

7. Incorrect Address

Please ensure your shipping address is accurate and complete at checkout.
Welgee is not responsible for orders delivered to incorrect addresses provided by the customer.

8. Lost or Delayed Shipments

Welgee is not liable for delays caused by carriers, weather, customs, or other factors beyond our control.
If your package appears lost or significantly delayed, please contact us for assistance.