Refund policy

Return & Refund Policy

Brand: Welgee

At Welgee, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return or refund under the following conditions:

The item is unused, unassembled, and in original condition
The item is returned in its original packaging
The return request is submitted within 30 days of delivery
Proof of purchase (order number or receipt) is provided

2. Non-Returnable Items

The following items are not eligible for return or refund:

Items that have been used, damaged, or altered by the customer
Items returned after 30 days from delivery
Clearance or final sale items
Returns due to customer error (wrong item ordered, change of mind, etc.)

3. Damaged or Defective Items

If your item arrives damaged, defective, or missing parts, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
Clear photos or videos showing the issue

We will offer a replacement, partial refund, or full refund depending on the situation.

4. Return Process

To initiate a return, please contact our customer support team at:

📧 welgee@hotmail.com

Include the following information:

Order number
Reason for return
Photos (if applicable)

Our support team will review your request and provide return instructions if approved.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item
Shipping fees are non-refundable
We recommend using a trackable shipping service, as we are not responsible for lost return packages

6. Refunds

Once your return is received and inspected:

Approved refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your payment provider